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So piss at @lufthansa @RIMOWA so this happens on my first flight with this luggage. Bought it 3 days agofor my flight home. This is not wear and tear, this is negligence, miss handling, and carelessness. You have to really go crazy to bend metal like this.
Sorry to hear! Did you report the damage upon arrival? /John
Luggage handlers don't give a **** about people's luggage, if people have to travel by air it is best that they buy a private jet (if they can afford to buy a private jet)